Customer FAQ

How do I contact you about my order?
You can contact us in normal working hours by email, chat or phone.

Where do SwissWatchesByDavid-Louis ship to?

We ship worldwide from Australia to Iceland, you name it we have shipped to it…. Probably.

How much do you charge for shipping?

SwissWatchesByDavid-Louis offers Free Worldwide Tracked Delivery on all Swiss Watches.

When will you ship my order?

Your watch will be processed and marked completed within 5 working days. For personalised watches, please allow an additional 2 working days for your order to be shipped.

How long does delivery take?

Once processed and marked completed

UK: Next working day

Europe: 5 working days

Rest Of World: 10 working days

Total time to delivery address: Process Time + Delivery Time

Can you personalise my Swiss Watch?

Yes, we can personalise your Swiss Watch. We personalise your watch using micro laser engraving.

  • Please allow an additional 2 days to the shipping time if you opt for personalised engraving.
  • An additional fee is charged for micro laser engraving.
  • For engraving, less is more. Due to space constraints we recommend engraving a name or initials + date.

What Is PVD Plating?

PVD Plating is an innovation in the creation of coloured stainless steel making the surface significantly harder and more durable in the process.This is produced through the process of PVD (Physical Vapour Deposition) Titanium Ion Plating which improves the performance of stainless steel by increasing wear, scratch and corrosion resistance making its durability far superior to conventional coating methods such as electroplating or powder-coating. The PVD process is also more environmentally friendly than processes such as electroplating and painting, with zero discharge of gas, water waste or other residue.

Can you ship last minute orders?

For swifter delivery on SwissWatchesByDavid-Louis products or any burning questions please call us on 00 44 (0) 121 233 4757.

If you are desperate for delivery just call us we are ridiculously flexible and wish to exceed you expectations and be the best on-line gift manufacturer, supplier and distributors we can be.

What system does SwissWatchesByDavid-Louis use for shipping?

In the UK we use Royal Mail special insured delivery

For Ireland we use Royal Mail international signed for

For mainland Europe we use Royal Mail international signed for

For the rest of the world we decide when shipping to use an international carrier or Royal Mail – no additional costs payable

Do You Offer A Gift Wrapping Service?

SwissWatchesByDavid-Louis offers a gift wrapping service. There is an additional small charge for this.

Is my data protected?
We protect you information using SSL technology. Our SSL Certificate employs industry-standard 128/256-bit encryption strength and a 2048-bit signature key.